Shipments and Returns

Shipping Information

We ship to any address in the United States, Hong Kong and Australasia. 

Same Day Shipping

We do our best to ship out all orders on the same day for orders that are placed before 3pm on a business day. 

To combat fraud, orders that are flagged by our fraud filters may not ship out the same day and may require additional verification. This is a very small percentage of orders.

Orders placed on postal holidays and weekends ship out the next business day.

Please keep in mind that the severe weather and holidays can cause delays for any shipping options.

Shipping Transit Time Maps

Here are a few estimates of the time your package will take to arrive at your door. Keep in mind that delivery times are not guaranteed. 

United States - 2-5 working days

Hong Kong - 2 -5 working days 

Australasia (AUS/NZ) - 2 -6 working days 

We have shipped a lot of packages, and very often we see packages delivered on time or even a day earlier than the transit time suggests.

While rare, some packages may take up to 7 business days. 

RETURN POLICY

We offer a money back guarantee on orders that are returned to us within 30 days of shipment with a few exceptions. In order to combat fraud, this guarantee excludes bulk orders, large purchases, and anyone we deem, at our discretion, to be abusing the policy for any reason.

If there is a problem with your order, make sure to get in touch with our customer service team as soon as possible. Our support team will be happy to assist you with any questions or issues you may have. Our customer service team can be reached Monday-Friday from 10am to 6pm central time via text or phone at +85230016352 or send an email to [email protected]

In no event will a product be considered for an exchange or refund after 30 days has passed since the date of purchase.

We do not pay shipping for items being returned. Shipping costs for returning items is the sole responsibility of the buyer.

Return items should be sent to:

Rawganica

ATTN: Returns

Rm. 1104, Crawford House, 

70 Queen's Road Central, 
Central, Hong Kong